North East New Media Cookie Policy

We use cookies and similar technologies on our website to enhance your user experience, improve the performance of our site and help us spot any problems that might arise. This policy document explains how we do that.

What are cookies?

Cookies are small text files which our website may put on your computer or mobile device when you use a web browser to visit a page.

The cookie will help the website, or occasionally another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

Cookies serve many functions. For example, they can help us to remember your username and preferences, to analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies may record personal information, for example if you click “Remember me” when logging in a cookie will store your username – but not your password.

Most cookies do not collect information that identifies you personally, instead it allow us to collect more general information such as how users arrive at and how they use our websites. The cookies that identify you personally are used only in very particular situations. More detail of this is given in the next section.

What Sort Of Cookies Do North East New Media Use?

Generally, our cookies perform up to four different functions:

1. Essential Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Without these cookies the services you want to use, such as e-billing or support tickets, will not function, because of that they are designated as ‘strictly necessary’ and are exempted from the regulations which require your consent to place cookies on your device. On this site such cookies are only set when our clients log in to their account and access the secure client-only area of the web site.

2. Performance Cookies

These cookies allow us to collect information about how visitors use our website, for instance which pages visitors visit most often, and if they get error messages from web pages. All information these cookies record is aggregated and anonymous and can not personally identify a visitor, it is only used to improve how our website works.

3. Functionality Cookies

These cookies allow a website to remember choices you make to allow us to provide enhanced, personalised features. For instance, to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

The information these cookies record is may be anonymous, depending on whether you are logged in to your account, and they cannot track your browsing activity on other websites.

Does Anyone Else Use Cookies On The NE-NM Website?

Like many companies, we use Google Analytics to help us monitor our website traffic. The information collected by Google Analytics on our behalf is anonymous. We have no control of the privacy policy of external site. Google publishes a privacy statement of their own relating to this, you can read it here.

If you click on a hyperlink from our site to any third party website, e.g. if you 'share' content with friends or colleagues through social networks, you may be sent cookies from these third party websites.  Third party websites have their own privacy and cookie policies which we cannot control. Please check the third-party websites for more information about their cookies and how to manage them.

Can A Website User Block Cookies?

As we’ve explained above, cookies help you to get the most out of our website.

The first time you access our website after 25 May 2012, you should see a banner which explains that by continuing to access our sites, it provides a link to this page for information. It will also ask you to click to acknowledge your acceptance of our cookie policy.

Sometimes a user might see that message on another visit that might be because they’re using a different computer or a different browser, nothing more.

However, if you still wish to disable our cookie then please do not click the button to accept cookies.

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

Do We Track Whether Users Open Our Emails?

Sometime our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to users or to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

More Information

More detail on how businesses use cookies is available at www.aboutcookies.org.